Malware Reverse Engineer
Join our dynamic International Customer Service Team and play a crucial role in providing exceptional services to customers worldwide. As a key member, you will be responsible for efficiently handling orders and inquiries through inbound calls, outbound calls, and emails, with the goal of understanding and meeting the needs of our international customer base.
As an International Customer Service Specialist, you will be the primary point of contact for customers worldwide, ensuring their orders are processed efficiently and their inquiries are addressed promptly. Your role involves a mix of customer interaction, order processing, collaboration with internal and external stakeholders, and continuous learning to stay updated on product knowledge and customer service best practices. In this dynamic environment, your positive and proactive approach will contribute to our commitment to delivering exceptional customer experiences.
Qualifications
- Fluent English and Hebrew verbal and written skills
- Team player with excellent communication skills, able to thrive in a fast-paced environment
- Positive, hardworking and highly self-motivated approach
- Problem solving approach
- Ability to think outside of the box
- Ability to communicate in a confident, clear and friendly manner
- Ability to work effectively under pressure
- Good literacy and numeracy skills
Responsibilities
- Answer e-mails, phone calls and chats with customers who call about their orders and refunds
- Advise on products featured on the Next website, questions about the process of returning items and availability
- Place orders for customers over the phone
- Constantly be in contact with colleagues from Next working in the UK to solve customer inquiries
- Communicate with courier companies and supporting new people who join our team
Shifts information
- Shifts are available from Tuesday to Saturday and Sunday to Thursday between 7 a.m. and 9 p.m. depending on the 8h shift
Additional Information
- There is possibility to get additional bonus
- We have an office, but we also offer remote work
- For the first two weeks we have an on-site on-boarding and training in our Poznan office. Don’t worry - accommodation and transport is refunded for remote workers.
- It would be great, if you have experience in responding to customer queries on inbound/outbound calls chat or email or if you are willing to learn if you do not have any experience in working day to day with a client
- Please send your CV in English
Perks and benefits
- Regular Training
- Integration Events
- Gym Membership (Multisport)
- Private Medical Scheme
- Relocation Bonus
- Bike parking
ScoutsPoint, has the honor of being a leader in recruiting for positions in the cybersecurity industry. We would like to share with you some recent project examples where we successfully delivered top-quality professionals to our clients:
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- Security Architect: We identified a security architect for a large financial institution who developed comprehensive security strategies in line with the highest industry standards.
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Through our tailored approach, industry expertise, and commitment to excellence, we have earned a reputation as the preferred partner for businesses seeking top talent in niche areas of Software and IT Architecture. Whether you require expertise in cloud solutions, blockchain, serverless computing, DevSecOps, or edge computing, we have the resources and capabilities to meet your recruitment needs effectively. Let us elevate your workforce with the best-in-class professionals, driving your architectural initiatives to new heights of success.
ScoutsPoint stands as the ideal partner for businesses seeking recruitment solutions in the Industry 4.0. With a profound understanding of the industry's demands and an extensive network of top-tier professionals, we excel in matching exceptional talent with the precise needs of our clients. Here are examples of recent projects where we have successfully fulfilled the recruitment needs in various Industry 4.0 positions:
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